LATEST: SERVER BACK IN OPERATION
LATEST: BACKUP VPS SHUT OFF FOR FINANCIAL REASONS: FILES UPLOADING OVERNIGHT FOR HUB AND CREATIVE TO OPEN SWIFTLY AT 7AM GMT.
I am writing this post, and regret to notify you, that earlier today we performed a security upgrade on all 3 of our servers, which worked on 2 of them (web and database servers), however has resulted in us becoming locked out of our main server. This means we have limited options as to how we can restore files, whilst we performed a network backup 2 days ago, we know a lot has gone on since. As we have to download each file individually due to that being the only working system to gain server access, we will only be downloading an updated version of world files of the creative server, which sadly means any progress on the Survival server since its launch will be lost.
We will begin maintainence soon after this post, and will forwad our server to a backup server informing people why it is down, which should have linked you to this post. From there, we will begin a full reinstall of our main server, and will begin installing everything we require to run in a much better order than last time, which should furthermore improve network security.
Whilst I will not be checking our site for any questions, I have our helpdesk alerting my phone whenever a question is asked there, so please email [email protected] or go to http://support.theburrow.net if you require any more details of what is going on, for example if you want to know what stage we are up to.
Apologies for the downtime we have caused by this system reinstall, however we have chosen to reinstall everything now so we have less files to manually download in order to restore our network to the latest point possible.
Need support quickly? Please email [email protected]