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Hi all,

It's been a while since I last posted here, and so am just going to update everyone on some of the things that I see being asked quite frequently. I now mostly post server updates on our Discord guild, and would reccomend anyone not there to join to receive updates from me sooner. Anyway, onto the questions:


Why don't you support 1.13 items?

In order to support 1.13 items, at present it would mean we'd have to drop support for all versions other than 1.13 (1.8-1.12). Given that around 65% of our players are using these versions, right now I can't justify dropping version support until 1.13 makes up a majority of our players, or the plugins we're relying on updates for support 1.8-1.12 client support on a 1.13 server.

Why do you have intrusive donation messages so often?

We went a few months without donations, and so started to adjust features around to see what could be done to increase donations to try and keep the server alive. The first step was decreasing the default rank plot allocation from 4 plots to 2 (1 on join, 2nd on vote). After this, we trialled an in game title every 15 minutes, which is what most complaints I've seen are surrounding, which was removable temporarily by voting, or permenantly by donating. This hasn't helped with donations at all, so we've reduced the frequency to once per hour (and once on join), and will continue with chat messages about donating. To anyone asking why our donation messages aren't like all other servers they play on, most those servers probably aren't loosing money - we're actively trying to increase donations so we can continue to provide a service. I'm aware and appreciate that not everyone can donate, but am still trying to work out how best to handle funding the shortfall in donations in a way that is best to everyone.

Why are some of the features being removed?

In an attempt to tackle the donation shortfall, we've had to resort to shuffling some features around - this includes head database (/hdb) access, 2nd plot claiming, and more recently WorldEdit brushes. All of these features can be unlocked for 24 hours by voting for the server (https://theburrow.net/vote) so you can still access them without donating, however if you'd rather avoid voting for these features, you can unlock them permenantly by donating (included in any rank). I understand that this is far from ideal, however given we've gone almost 5 months with no donations (except for the day of my announcement with regards to funding shortfall & rank changes), we've been left with no decision other than to start changing things up, or shutting down the server - which I'd like to avoid as much as possible. Once the funding required for a given month's hosting costs have been met, these features will once again be available for all users without voting for the remaining time in that month, and if donations exceed our requirement, the features will carry over as far into the future as that month's donations fund costs for.

Is the server shutting down soon?

As above, we are experiencing financial issues, however we are making an attempt to resolve these in order to continue hosting the server. This year donations fell short of our hosting costs (£375) by £95. Starting in January, we are moving hosting provider - this will half our hosting costs, however will mean less resources allocated to the server, so potentially slightly slower - and also a shift in latency (better for EU users, worse for US users).

Starting from 2019, we are introducing a more clear means funding requirement goal.

We will begin to display a quarterly (Jan->Mar, Apr->Jun, Jul->Sep, Oct->Dec) donation requirement on the donation store/  in game messages rather than the monthly and annual goals that are currently referenced. This goal will reflect the costs of our hosting, so with the move to a cheaper hosting provider, the first quarter of 2019's funding requirement will be around 60 GBP.

In any given quarter, if donations do not meet the funding requirement, then we will be unable to continue operating the server, and so within the next quarter the donation store will be disabled and methods for users to export their builds / data will be provided, new plot claiming disabled, and after 1-3 months of the closing down stage the server will go offline.

In the case we receive donations exceeding our target for one quarter, the funds will be put towards the funding for following quarter(s) costs, or if donations are regularly exceeding costs, potential to upgrade the server back to hardware similar speed to what we are currently in the process of downgrading from.

Is the server premium or cracked?

We only support premium accounts, as per Mojang's EULA, we can't accept donations if the server is cracked.


I hope everyone had a great Christmas (if celebrated), and hope you all have a happy new year.

Matthew

 

Hello

We are currently in the process of considering moving our server to another hosting provider, as having evaluated our donations in comparison to hosting costs over the past few months, it seems that donations are not meeting the requirements to fund the current server, and so we are looking at reducing our costs.

As part of this process, we are requesting that any frequent players run some network tests for us (in the form of ping commands) so that we can evaluate connectivity of players from across the world to each provider we are considering. Inside of a country the stats will most likely be similar, so we are ideally looking to get network connection stats from one or two players from each country that we have players in.

If you are willing to help us perform these tests (it should take no more than a few minutes, and only requires access to Windows command line, Mac terminal, or linux shell), please let me know so that I can send over the details of the ping commands to run.

 

Matthew

Hello everyone,

I regret to have to inform you that one of our previous providers, MinecraftMarket, has recently suffered from a data breach. MinecraftMarket served as our donation store provider from May 2015 to earlier this month, at which stage they were hacked, and consequently caesed to operate. The breach should only affect users who have donated through the platform, although as the site had access to what was going on in the server through a plugin, other user's data may be included (though should be limited to usernames and UUIDs at most. The breach occurred at some stage on the 22nd of June 2018, though I am unaware of the exact time. MinecraftMarket seem to be showing no signs of disclosing the breach, and what data has been leaked, which is a violation of European data protection laws. Whilst I can not be certain on everything stored by MinecraftMarket, the details that I am fairly certain are in the database are:

  • Timestamp of transaction
  • PayPal transaction ID
  • PayPal transaction state (completed / dispute / chargeback)
  • Minecraft username
  • Minecraft UUID (unique identifier for your account, so servers can track you even if you change your username)
  • IP address of transaction completion

I will update this post if any more information emerges. If you have any further questions, please let me know. Please note that no payment details that would allow anyone to make payments through your card or PayPal account were stored by MinecraftMarket, so there is no need to change PayPal login credentials or get a new card.

Our store will remain offline for the time being whilst we work on completing our new store - this will be self hosted by us.

Hello everyone,

Earlier on this year, we launched a player feedback survey, which was shared through in-game announcements. We stopped sharing this recently, and have now had a chance to look over all of the responses submitted. 39 responses were submitted.

We did promise that we would give a donator rank to the best response received. Of the responses received, the users whose responses stood out most as the most detailed & constructive feedback were geraucht, CrazyNerd and Frui - all three of these users have now received an Iron rank for the quality of their responses.

In terms of the feedback received, some of the main points received are as follows - there are the things that we will be working to improve as soon as possible. Please note that there is a lot of text, so feel free to skip over this if you’re not interested in what people had to say.

 

- Finding the server - the majority of respondents (33.3%) were recommended to the server by a friend, followed by finding the server on google, and then minecraftservers.org. We plan to work on finding ways to optimise our search engine rankings for certain terms that potential players may be searching for - with the aid of the responses from the ‘what made the server stand out to you’ question, this should help us include key words in our pages that will show up when others are searching for the server. Despite only 2 respondents signifying finding the server on PlanetMinceraft, will be re-listing the server there soon (was de-listed automatically for no apparent reason a few weeks back), incase this is able to help us gain players.

- General experience: 97.4% of respondents selected either a positive or definitely positive overall experience on the server, and 1 respondent selected neutral. No negative options were selected for this question.

- Feature requests: GoPaint and GoBrush - we will work on adding these plugins over the next few weeks. Sitting on stairs was also requested. - we will look into adding a toggle able way of doing this in order to prevent it interfering with players building and accidentally sitting down - this will most likely either be a command to enable the option to sit, or a command to sit down in your current position. Building competitions were also requested - it’s probably worth considering us doing a few a year, and so I’ll start thinking about what themes could be, and what prizes will be - ideally I’d love to give some non-server store credit things away, but given how we pretty much run at a loss, I can’t really justify doing that.

- Game modes: the most popular game mode to be added by far was build battle, with 23 of 39 ranking this as something they are definitely interested in. This is what we will prioritise working on as a new feature. Also ranking fairly popular was our realistic city server, which is currently in the works, though will need a few months at the minimum before it is ready for release.

- Builder ranks: there was a large interest (around 70%) in this, and so we will be thinking through what the criteria for this will be, and what these ranks will get that isn’t included in the default rank.

- Ranks / donations: overall, no valuable feedback in this area - mostly people asking for ranks to be free / cheaper as reasons that would make them more likely to donate. I think the only way to tackle the pretty thin margins on expenses vs donations will be to try and attract more players going off this feedback. Whilst this point wasn’t on the survey, something that has also come to our attention as a potential method of funding the server is through Amazon’s affiliate program - this would mean players are able to use our link when shopping at Amazon, and at no extra cost to them, we would receive a small percentage of what they spend (somewhere between 1% and 5% of purchase costs), which could help out with funding significantly (and potential provide the funding for an actual prize for build contests). We are going to review Amazon’s terms further to see if our use case is allowed, as well as looking into the data affiliates get access to - it may be possible for us build a system to work out who has ordered using the link, and the value of their orders, and use this to allow users to gain ranks from their Amazon purchases - it would work out as around £150 spent at Amazon for 1 step up the rank ladder, however if you were already planning to purchase something on Amazon, gaining a rank on the server may be a nice addition for no extra cost. If this does go ahead, we will most likely roll out this feature to customers of the Amazon UK and Amazon US sites. We have got a trial of this for Amazon UK users here, I'd be greatful if you were to use this if you plan on purchasing anything from Amazon UK - we're using this trial period to work out what ways we can use the data we get to benefit users for using the links.

- Server rules: 80% of respondents signified they were happy with the rules as they stand. The two main feedback points on server rules were possibly adding a rule to prevent players copying builds and relaxing the rules on mentioning other servers. In terms of copying builds, I’ll look into a way to prevent other players entering plots / chunks being loaded, and in terms of mentioning other servers, I’m thinking of allowing it in messages - though work needs to be done first before this decision is finalised, updates will follow on this.

- Other points: going off the responses, there were a few feature requests for features that were already available to all players for free - this has brought to light the need for a more thorough list of commands & what they do. This will most likely be implemented through the website as a searchable or sectioned list, though if you can think of any other more suitable ways for this, let me know & they can be considered.


If you didn’t enter the survey and have any feedback, or did and have some new ideas, just let me know and we can work on improving whatever is needed.

Thanks,

Matthew

Hello everyone,

Sorry for the last minute post on this, however this is to serve as a notification that parts of our network will become periodically unavailable over the course of the next few days whilst we are in the process of transferring all the files over to a new server.

Around 2 years back when we started using the current server, it was adequate for our needs, however I've noticed as we've started expanding to a multi-server network that this is slowing down performance too much. As such, I've taken the decision to upgrade the server to one with around 2x the processing power, in addition to one with an SSD (solid state drive) rather than a mechanical hard drive. This upgrade is only possible thanks to the generosity of all those who have purchased ranks on the server - so thank you for making this happen.

We are periodically transferring files to minimise downtime - in total, there is 75GB of data which needs transferring. The current schedule for transferring is as follows:

  • City (began 22:99 GMT 15/3/17) - Complete
  • Creative (began 6:50 GMT 16/3/18) - Complete
  • Survival (began 16:00 GMT 16/3/18) - Complete
  • Hub

We will require a restart to the server each time a transfer completes so that your traffic is fowarded onto the correct server. We will notify all players when this is happening a few minutes in advance. In the period where files are in the process of being transferred, that server will be unavailable - feel free to connect through hub.theburrow.net to see what other servers are still running if you would still like to play.

I'd like to apologise for any inconvenience the downtime has caused at this short notice, however we feel this will be more beneficial than harmful in the long term. Feel free to ask any questions you may have.

Matthew

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